SHIPPING CHARGES & DELIVERY TIMELINES

Below are the shipping charges and delivery times (excluding public holidays):

*Please note that all SALE items are sent using STANDARD Shipping.

**These are estimated delivery times only.  We are not able to guarantee them.  JOEY the Label will not be liable for any delay in delivery.  In particular, orders placed during Sale, Holiday or Promotional periods, that may be subject to delay.

TRACKING YOUR ORDER

Assuming the goods are in stock - Orders placed by 11am AEST will generally be despatched within 1-3 working days. Tracking information will be available via a despatch email notification.   

Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.

PRIORITY DISPATCH

We offer a Priority Dispatch service for $10.

If you select this option in the checkout, your order will be moved to the front of the queue.

NOTE: Priority Dispatch only applies to items that are in stock and ready to ship. It does not shorten the estimated arrival date for pre-order items. Pre-orders will be dispatched as soon as they arrive at our warehouse.

PRE-ORDERS

Delivery dates are as per the info provided on the garment page.

DUTIES & TAXES

Duties and Taxes are covered by JOEY the Label.

CLICK AND COLLECT

Unfortunately we are unable to offer store collection this time. Keep an eye out on on socials and via email, for updates on a new Melbourne retail store location!

RETURN POSTAGE

Customers are responsible for the cost of return postage.

We recommend sending returns using a tracked service. JOEY is not liable for any loss, damage, or delays associated with the transportation and return of goods. If a package is lost and was not sent with tracking, a return will not be processed.

Please read through our returns policy carefully before making a purchase. All returns must be made within 14 days of receiving your order.

Items must be in their original condition/packaging - unworn, unwashed and with ALL tags attached.

To return an item, please either include a note with your order details, or download and complete our RETURNS FORM and include it in your package before sending it to the following address:

JOEY THE LABEL
90B Tennyson Street, Elwood, VIC 3184

Please take care when preparing your return and ensure your garments are neatly folded and carefully packaged before sending them back to us.
In particular, please take extra care with velvet and delicate styles.

Returns that are not returned with appropriate care or are received in a condition that is not suitable for resale may be rejected.

Please allow 2–3 business days for your return to be processed. During sale or holiday periods, processing times may be longer.

FULL PRICED ITEMS:

Full priced items are eligible to be returned for an exchange, store credit or refund. 

-A $3.95 restocking fee will be applied to ALL REFUND returns. This will be automatically processed.

-FREE exchanges on full-priced orders. Standard Post only.
 
-Online store credits are valid only on www.joeythelabel.com and cannot be refunded or exchanged for cash. Items purchased with a store credit can only be returned for a store credit and are not eligible for a refund/exchange.

SALE, DISCOUNTED & PROMO ITEMS:

Sale and discounted items cannot be returned for a refund, but may be exchanged or returned for store credit.

This includes items purchased at a discounted pre-order or promotional price.

-Exchange of SALE items require the customer to cover postage costs. Please include a pre-paid satchel with your return, or a flat fee of $9.95 will be applied when the exchange is processed.

FINAL SALE ITEMS:

Items marked “FINAL” SALE or “OUTLET” STRICTLY CANNOT be returned, exchanged, or refunded.

All Final Sale and Outlet purchases are FINAL. Please review our sizing charts and product description carefully before making your purchase.

If a non-returnable item is returned, no exchange, store credit, or refund will be provided. You will be responsible for the return shipping costs to have the item sent back to you.

Faulty Goods:
Contact: customerservice@joeythelabel.com

Incorrect or damaged items must be reported within 7 days of receiving your order. Our customer service team will assist you. Please wait for our team to provide you with a return label before returning your item(s). 

Return Postage:
Customers are responsible for covering return postage.

JOEY is not liable for any loss, damage, or delays associated with the transportation and return of goods. If a package is lost and was not sent with tracking, a return will not be processed.

Click and Collect Returns:
If you placed a Click and Collect order, it can be exchanged at our head office if eligible. Please note that refunds or store credit are not processed on the spot.

Orders not placed through Click and Collect cannot be returned at our head office.

NOTE:
If a non-returnable item or an item in unsellable condition is returned, no exchange, store credit, or refund will be provided. You will be responsible for the return shipping costs to have the item sent back to you.

Unsellable conditions include, but are not limited to, signs of wear, noticeable odours, removed tags, or any other damage rendering the item unsuitable for resale.

Items marked as FINAL SALE or OUTLET are not eligible for returns.

This policy adheres to the guidelines outlined by the Australian Competition and Consumer Commission (ACCC).

EU Consumer Rights + 14 Day Cooling Off Period