RETURNING ONLINE PURCHASES
Please consider your purchase carefully. If you change your mind, or an item isn't right you will need to provide our team with a reasonable explanation as to why, before we can provide an Exchange, Credit Note or worst case a refund.
Change of size: We will happily exchange full price items for a different size where the stock is available and the Criteria below is met. The customer is responsible for the shipping costs.
To return a garment please contact:
We DO NOT accept returns via Telephone or DM. Please follow the email process.
Kindly advise the issue with your purchase. Our team will respond within 3 working days. Please be patient we will get to you email asap. If the return meets our criteria you will be provided with a Return Address.
ITEMS WILL ONLY BE ACCEPTED IF THEY MEET THE FOLLOWING CRITERIA:
- All returns must be returned in the original condition as sent.
- Item must not be worn, altered or washed.
- Item must have its original tags attached.
- All items must be returned within 14 days of receipt of order.
- For hygiene reasons, we do not offer returns on lingerie or earrings
We have the right to deny refund if the merchandise returned does not meet our return policy requirements.
All return expenses are paid by the customer.
PLEASE RETAIN YOUR TRACKING DETAILS WHEN RETURNING A PARCEL.
Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
SALE ITEMS: IMPORTANT Please consider Sale purchases carefully.
"SALE" ITEMS cannot be returned or exchanged (subject to the Australian Consumer Law). We will not accept return of Sale items.
Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.