RETURNING ONLINE PURCHASES

A lot of love goes into the design of each 'JOEY the Label' piece, so we want you to love them as much as we do. If you change your mind, or an item isn't right you can simply request a Return for a Refund, Exchange or Online Credit. 

We are unable to offer a refund for change of mind on sale purchases, however you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.

All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order. For hygiene reasons, we do not offer returns on lingerie or earrings

We do not refund delivery costs for refunds, exchanges and credit notes unless an item is faulty or if your order has been cancelled. Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.

ONLINE OUTLET & FINAL SALE: Please consider Online Outlet and Final Sale purchases carefully as items marked as "Online Outlet" or "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law). If you receive an item that is damaged or faulty, please contact info@joeythelabel.com and our Customer Care team will be happy to assist you. 

HOW TO RETURN ONLINE PURCHASES

To return your order please follow the below steps.

  1. Contact us at info@joeythelabel.com to obtain your Return Authorisation Number and Return Address.
  2. Fill out the Return Slip in full (we will email it to you). 
  3. Repackage your item/s and enclose the Return Slip. 
  4. Post the parcel back to us. Please get a proof of postage receipt at the post office.

We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.

We will email you and let you know that your return has been processed.

FAULTY GOODS

Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request an exchange for another item, or store credit. This Policy does not exclude or replace your rights under any applicable law.

If you receive an item that is faulty or wrongly described, please contact us to request an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take up to 10 working days. This policy does not exclude or replace your rights under any applicable law.

Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.