Returns Policy

 

BLACK FRIDAY SALE

Please kindly note, items purchased with a discount during our Annual Black Friday Sale are NOT eligible for a Refund. Please see our Sale Policy below for full terms & conditions.

 

RETURNING ONLINE PURCHASES

Please consider your purchase carefully.  If you change your mind, or an item isn't right you will need to provide our team with a reasonable explanation as to why, before we can provide an Exchange, Credit Note or worst case a refund. 

Change of size: We will happily exchange full price items for a different size where the stock is available and the Criteria below is met.  The customer is responsible for the shipping costs.

To return a garment please contact:

customerservice@joeythelabel.com

We DO NOT accept returns via Telephone or DM.  Please follow the email process.

Kindly advise the issue with your purchase.  Our team will respond within 3 working days.  Please be patient we will get to you email asap.  If the return meets our criteria you will be provided with a Return Address.

ITEMS WILL ONLY BE ACCEPTED IF THEY MEET THE FOLLOWING CRITERIA:

  • All returns must be returned in the original condition as sent.
  • Item must not be worn, altered or washed.
  • Item must have its original tags attached.
  • All items must be returned within 14 days of receipt of order. 
  • For hygiene reasons, we do not offer returns on lingerie or earrings

We have the right to deny refund if the merchandise returned does not meet our return policy requirements.

All return expenses are paid by the customer.

PLEASE RETAIN YOUR TRACKING DETAILS WHEN RETURNING A PARCEL.

Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. 

 

SALE ITEMS
IMPORTANT Please consider Sale purchases carefully.  

Discounted items are not eligible for a refund, however may be exchanged or returned for a store credit.

"FINAL SALE" OR ONLINE "OUTLET" ITEMS cannot be returned, including for refund, exchange or store credit (subject to the Australian Consumer Law). 

  

FAULTY GOODS

Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.

HOW TO RETURN AN ITEM
 
1) Directly contact us at customerservice@joeythelabel.com
2) We DO NOT ACCEPT RETURNS AFTER 14 DAYS of purchase. Your first contact with our Customer Service team will be taken into account.  Please do not worry if you haven't heard from us.  If you made contact within the 14 days this is the date will be the date we use.
2) Please note the reason for the return or exchange on the invoice.
3) We'll guide you on the return address and how to send the item back to us.
4) Please inspect the item before you return it to us. If you find any flaws and damage on your item, please notify us beforehand.
5) All returns and exchange items must be shipped within 7 days of our Customer Service Team providing you with the return/exchange process. Please send us your tracking number/receipt as proof. All shipments that exceed our 7 day policy will automatically be declined.
6) Once your return is received and inspected, we will also notify you of the approval or rejection of your refund or exchange. Any damage we find that the customer didn't notify to us first, will be marked 'damaged by the customer' and will be denied refund and exchange.
If you are approved, then your refund and exchange will be processed, and a full credit will automatically be applied to your bank account, within 2-3 business days.