RETURNING ONLINE PURCHASES

Please consider your purchase carefully.  If you change your mind, or an item isn't right you will need to provide our team with a reasonable explanation as to why, before we can provide an Exchange, Credit Note or worst case a refund. 

To return a garment please contact:

customerservice@joeythelabel.com

Kindly advise the issue with your purchase.  Our team will respond within 3 working days.  If the return meets our criteria you will be provided with a Authorisation Code and a Return Address.

ITEMS WILL ONLY BE ACCEPTED IF THEY MEET THE FOLLOWING CRITERIA:

  • All returns must be returned in the original condition as sent.
  • Item must not be worn, altered or washed.
  • Item must have its original tags attached.
  • All items must be returned within 14 days of receipt of order. 
  • For hygiene reasons, we do not offer returns on lingerie or earrings

We do not refund delivery costs. Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.

SALE ITEMS: Please consider Sale purchases carefully as items marked as "SALE" cannot be returned or exchanged (subject to the Australian Consumer Law). 

FAULTY GOODS

 

Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.