RETURNING ONLINE PURCHASES

Please consider your purchase carefully.  If you change your mind, or an item isn't right you will need to provide our team with a reasonable explanation as to why, before we can provide an Exchange, Credit Note or worst case a refund. 

To return a garment please contact:

customerservice@joeythelabel.com

Kindly advise the issue with your purchase.  Our team will respond within 3 working days.  If the return meets our criteria you will be provided with a Return Address.

ITEMS WILL ONLY BE ACCEPTED IF THEY MEET THE FOLLOWING CRITERIA:

  • All returns must be returned in the original condition as sent.
  • Item must not be worn, altered or washed.
  • Item must have its original tags attached.
  • All items must be returned within 14 days of receipt of order. 
  • For hygiene reasons, we do not offer returns on lingerie or earrings

We have the right to deny refund if the merchandise returned does not meet our return policy requirements.

All return expenses are paid by the customer.

Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.

SALE ITEMS: Please consider Sale purchases carefully as items marked as "SALE" cannot be returned or exchanged (subject to the Australian Consumer Law). 

FAULTY GOODS

Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.

HOW TO RETURN AN ITEM
 
1) Directly contact us at customerservice@joeythelabel.com
2) Please note the reason for the return or exchange on the invoice.
3) We'll guide you on the return address and how to send the item back to us.
4) Please inspect the item before you return it to us. If you find any flaws and damage on your item, do notify us beforehand.
5) All returned item must be shipped within 14 days after you receive the item. Please send us your tracking number/receipt as proof. All shipment that exceeds our 14 days policy will automatically be declined.
6) Once your return is received and inspected, we will also notify you of the approval or rejection of your refund or exchange. Any damage we find that the customer didn't notify to us first, will be marked 'damaged by the customer' and will be denied refund and exchange.
If you are approved, then your refund and exchange will be processed, and a full credit will automatically be applied to your bank account, within 2-3 business days.