RETURNING ONLINE PURCHASES
Please consider your purchase carefully. If you change your mind, or an item isn't right you will need to provide our team with a reasonable explanation as to why, before we can provide an Exchange, Credit Note or worst case a refund.
To return a garment please contact:
Kindly advise the issue with your purchase. Our team will respond within 3 working days. If the return meets our criteria you will be provided with a Return Address.
ITEMS WILL ONLY BE ACCEPTED IF THEY MEET THE FOLLOWING CRITERIA:
- All returns must be returned in the original condition as sent.
- Item must not be worn, altered or washed.
- Item must have its original tags attached.
- All items must be returned within 14 days of receipt of order.
- For hygiene reasons, we do not offer returns on lingerie or earrings
We have the right to deny refund if the merchandise returned does not meet our return policy requirements.
All return expenses are paid by the customer.
Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
SALE ITEMS: Please consider Sale purchases carefully as items marked as "SALE" cannot be returned or exchanged (subject to the Australian Consumer Law).
Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.