Refund policy
A lot of love goes into the design of each Joey the Label piece, so we want you to love them as much as we do. If you change your mind, or an item isn't right you can simply request a refund, exchange or online credit. However, you must contact us within 7 days of the receipt of goods.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order.
We do not refund delivery costs for refunds, exchanges and credit notes unless an item is faulty or if your order has been cancelled i.e. for Preorders . Joey the Label is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
RETURNS INFORMATION:
VIEW OUR FULL RETURNS POLICY HERE.
-Exchanges: Subject to stock availability; processed as requests. *Postage fees may apply.
-Refunds: A restocking fee applies to all refund returns.
-Store Credits cannot be refunded or exchanged for cash.
-Sale Items: Can ONLY be exchanged or returned for store credit, no refunds.
-Final Sale Items: STRICTLY NO RETURNS, exchanges, or refunds on "FINAL" or "OUTLET" items.
-Return Postage: Customers cover return postage. JOEY is not responsible for lost or damaged returns.
FAULTY GOODS
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request an exchange for another item, or store credit. This Policy does not exclude or replace your rights under any applicable law.
If you receive an item that is faulty or wrongly described, please contact us to request an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once Joey the Label has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.